Memorable brands, great customer experiences

I help entrepreneurs and small businesses uncover and maximise market and customer insights, so that they stand out from the competition.

Book a discovery call 

When great business ideas fail to deliver as hoped for, the cause often lies in failing to take advantage of associated insights and opportunities when evolving them into products, services, and businesses.

Whether you are starting out or are an existing business wanting to review and improve, I will help you to develop a product, service, or brand that is memorable and to develop effective customer acquisition, onboarding, and sales journeys.

Business strategy with purpose

Business strategy

Developing clear goals, an understanding of your market, and a product or service offering that matches, enables you to proceed with confidence and increase the likelihood of achieving results.

Strategy with clarity & purpose 
Business strategy

Optimise for customer behaviour

Market & audience

Understanding the needs and motivations of your target market/customers will enable to; identify opportunities that differentiate your business from competitors, solve your customers’ problems and address their needs.

Customer insights & sales opportunities 

Optimise your product or service offering

Product strategy

Utilise your knowledge about your market and its opportunities to shape your products or services so that they appeal to your target audience and stand out from your competitors.

Create product & services that stand out 
Optimise your products and services

Create customer-centric sales journeys

Digital product design & digital strategy

Ensure that your social media, marketing, sales, promotions, and website align with your goals, find their target audience, and deliver results.

Create customer journeys that drive sales. 
User experience and userjourney design

Workshops, 1-on-1s, & fractional support

Ways we can work together

Strategy & user experience design support when you need it, via: a 1-on-1 call, workshops, fractional support, and for a whole project (please contact me to discuss).

Work with me 
Strategy and User Experience services

Working with

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Speaking & Mentoring

I mentor entrepreneurs who would like support with filling in the gaps between idea and launch; mission/vision/values, understanding their market and audience, and shaping their product/service.

I am also a visiting speaker/workshop facilitator at Queen Mary’s University London, and South Thames College, where I speak about the principles of; design thinking, building successful websites, and using WordPress.

Contact 
Mentoring

Book a free 30-minute call

An introductory call will allow us to discuss what you need and gain an outline of the next most appropriate steps to deliver what you need. I also aim to provide at least one easy-to-undertake action for you to implement without further obligation.

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Email us at

letsgetstarted@thedigitalbrand.studio

Case studies

  • Product configurator proof of concept

    Product configurator app

    This proof of concept, built in Axure, both demonstrated the feasibility of designing a configurator for products with 90k variations and enabled the project sponsor to socialise the proposal amongst colleagues.

    Luxury home furnishings

  • App key features

    Cycle parking app & experience design

    The concept for a cycle space booking app, including third-party systems integrations, and the service experience. The concept was subsequently developed into a successful, working, app.

    Transport app

  • Single page checkout & prototype

    Single page checkout & prototype

    Research, and UX design, of a single page checkout that flexes to work in 19 markets, in multiple languages, and with 17 payment options.

    Luxury home furnishings

More case studies