Definition & strategy
We synthesise the outputs of research and discovery into actionable insights brought to life through artefacts such as personas and experience maps. From these, we define and prioritise journeys, content, functional requirements, and features, forming a viable product proposal to carry forward into prototyping and development.
Define your audience & users
Synthesis of user research into archetypal models of your users, their needs, behaviours and motivations.
Audience & user personas
Visualise your new user experience
Synthesis of research into a map of the customer’s experience, setting the context for subsequent design work.
User journeys
Create content that converts & sells
Are users dropping off before they even reach a signup form, or checkout? We will work with you to understand why this is happening, and to improve engagement across the journey.
Content strategy
Make your site structure logical & user-friendly
Organise your content so that its structure matches users' mental models so helping them to navigate with ease.
Taxonomy & Information Architecture
Prioritise & plan product development
Identify where to focus effort, which features to prioritise, and produce a product strategy and roadmap.
Product strategy
Workshop planning & facilitation
Plan, and facilitate, workshop sessions to generate consensus, set visions, ideate, solve problems and enable progress.
Workshops
