Poorly performing journeys, workflows, & customer experiences cause friction that inhibits customer acquisition & sales growth for many B2B & B2C businesses.
What we will do
We will deliver an online or in-person workshop, tailored to your particular situation, plus a 6-month strategy plan, & support, to help you & your team deliver what you need. Together we will create joined-up journeys that will help you to grow your business, and enable your customers, or users, to find what they need. Along the way, we will create artefacts such as journey or experience maps, and outline the content required, including the gaps in any existing content.
- Map end-to-end journey(s)
- Happy paths
- Hurdles/points of friction
- Opportunities to surprise & delight
- Content to engage & support
What’s included
At the outset, we will ensure that we understand your situation, and will use this understanding to help you and your team to deliver what you need.
- A pre-workshop discovery call/session to learn about what you need
- A workshop tailored to your particular situation
- Journey maps, experience maps, & other artefacts created during the workshop
- A report, written in simple and concise language, which summarises the workshop outputs
- A playback session to review the outputs and plan your next steps
- Support to help you and your team deliver what you need
