What we will do
We will arrange a pre-workshop discovery call/session to learn about what you need and deliver a workshop, or set of workshops, tailored to creating engaging, joined-up customer acquisition, onboarding, Ecommerce, journeys, or user workflows.
- Map end-to-end journey(s)
- Happy paths
- Hurdles/points of friction
- Opportunities to surprise & delight
- Content to engage & support
What you will get
During the workshop session, together we will develop coherent, joined-up, customer, or user journeys. While doing so we will create artefacts such as journey or experience maps, and outline the content required, including the gaps in any existing content.
- A workshop lasting 60-90 minutes
- Journey maps, experience maps, & other artefacts created during the workshop
- A report, written in simple and concise language, which summarises the workshop outputs
- The audio/video and transcript (if the workshop was online)
- A playback session to review the outputs and plan your next steps
- A follow-up call 14 days after the playback session
How can we create joined-up customer acquisition journeys?
A series of tailored workshops enabled this B2B e-commerce business to develop a customer acquisition strategy with matching digital customer journeys.View Case Study
Uncover the strengths and weaknesses of your app, website, or SaaS product, from the perspective of your users.
Acquire & retain customers, & support & guide users, with engaging content.
Is your app, SaaS, or website failing to deliver the results that you’d hoped for?This will identify what’s wrong & create an achievable strategy to get you back on track.