These are just some of the ways we’ve helped businesses and brands to develop successful engagement strategies, customer journeys, and experiences for, app, web, and SaaS products.
A series of tailored workshops enabled this B2B e-commerce business to develop a customer acquisition strategy with matching digital customer journeys.
Creating a clear profile of its market and audiences enabled this B2B e-commerce website, to develop effective sales strategies and customer journeys.
Running a series of workshops for this B2B e-commerce business enabled them to develop new customer acquisition strategies & associated customer journeys.
Creating pen portraits of their target audiences enabled this business to streamline its site so it more effectively targets those audiences.
A bootcamp workshop provided this young entrepreneur with the foundations for planning a website that would be an effective shopfront for their growing business.
Diagnosing the probable reasons for this B2B business’ poor Ecommerce sales, and formulating an achievable plan to remedy them.
An Expert Review of this B2C website revealed ways to both increase engagement and make it a more effective sales tool.
Supporting & guiding customers using this landing page encourages more of them to complete the journey.
B2C financial services
The concept for a cycle space booking app, including third-party systems integrations, and the service experience. The concept was subsequently developed into a successful, working, app.
Research of the digital and physical customer experience, for a pub and hotel brand, highlighted touchpoints where improving digital experiences would also enhance the physical experience.
A vision & goals workshop enabled this business to crystallise a concept into something with a clear vision & tangible, achievable, goals.
Leading the ideation and strategy for an online resource to support people dealing with mental health issues. The platform provides support that is informative, actionable, and different from existing online resources.
Developing new navigation that aligns both with the organisation's strategic goals & which enables visitors to find their way around this complex site with ease.
National UK charity
Development of content model, taxonomy, information architecture and template structure, which transformed the user experience of a complex and hard-to-navigate website.
National UK charity
This proof of concept, built in Axure, both demonstrated the feasibility of designing a configurator for products with 90k variations and enabled the project sponsor to socialise the proposal amongst colleagues.
Luxury home furnishings
Research, and UX design, of a single page checkout that flexes to work in 19 markets, in multiple languages, and with 17 payment options.
Luxury home furnishings
Researching the online & offline purchase experiences for this skincare & beauty brand resulted in insights that were impactful both for brand strategy & for the CX & UX.
High Street skincare & beauty
Defining the audiences of this B2B and B2C healthcare brand enabled structure, content and strategy, to be developed that resulted in engaging landing pages and conversion journeys.
Providing workflows and dashboards, where none previously existed, means that users are guided as they complete their tasks on this self-service event planning and management system.
Silicon valley tech company
Audience research brought insights from which content and PR strategies, and digital platforms, were developed to engage a new sporting audience including the use of gamification and augmented reality experiences.
Sporting events startup
Researching, and constructing a cost-benefit analysis matrix for, this call centre workflow, identified where effort could be best applied to improve the process without the cost of undertaking a complete rebuild.
Foundational research of business needs, user needs, and workflows, informed the development of call centre screens that reduced both the time taken to train advisors and call handling times.
Identifying this B2B site’s key audience, and the role it plays in their purchase journey, enabled journeys, content, IA, and UX, to be tailored to engaging with, and winning sales from, that audience.
B2B SaaS company
Researching, and mapping, the citizen science recording experience enabled the design of experiences that engage, encourage, and reward contributors.