Engaging Gen Z for sports event startup
Sporting events startup
Audience research brought insights from which content and PR strategies, and digital platforms, were developed to engage a new sporting audience including the use of gamification and augmented reality experiences.
The problem to solve
A new format is being launched for a well-established sport. Others have recently launched similar formats aimed at the same audience.
How can new attendees be reached, become interested, remain engaged, and be given a memorable event day?
Process
Insights from interviews with the target audience built a clear picture of the challenges regarding engagement and competition from other events. Interviews with stakeholders, and sports professionals, brought insights, around adding backstory and colour.
The site needs to support engagement from event launch through to race day. Engagement strategies were devised for each stage, with corresponding supporting features on the site.
Impact
Catering to a mobile-first generation, on event day, it morphs into an interactive event guide, location sensitive, it provides access to the race schedule, events guide, action replays, competitions and offers.
In advance of the event, the site enables stories to be built around the competitors.
More Research & discovery
Attracting, & nurturing, new citizen scientists
Researching, and mapping, the citizen science recording experience enabled the design of experiences that engage, encourage, and reward contributors.
Citizen Science
Attracting, & nurturing, new citizen scientists
Researching, and mapping, the citizen science recording experience enabled the design of experiences that engage, encourage, and reward contributors.
Citizen Science
Call centre screens & workflows – UX research to product delivery
Foundational research of business needs, user needs, and workflows, informed the development of call centre screens that reduced both the time taken to train advisors and call handling times.
Financial services