Fractional strategy & UX support
Strategy and experience design expertise on hand, when you need it, so that you can build your business while keeping costs low.
You want to sense-check and consult on what you are doing, but don’t want to be tied to a rigid commitment and associated fees? No problem! Consult with me only when you need it, for a set fee, from as little as one hour a month, for an occasional workshop, to sense-check what you are planning or doing.
I am also available as a mentor via the business support organisations Digital Boost and Grow Local.
Get help with
- Business, product, and service strategy
- Customer journey and user experience design
- Second opinion/sense check
- Best-practice guidance
- Support for your in-house team
What you will get
- Support from someone who has helped many dozens of businesses of all configurations and sizes
- Consultations tailored to your needs and ways of working
- Clear, actionable outputs to move your project forward
- Support between sessions
£50/hr.
Book a free consultation
A free introductory call will provide a flavour of how we can work together to provide support for you and your team.
Thank you for your message
Ways we can work with you
-
Engagement strategies, content model, IA & UX
Development of content model, taxonomy, information architecture and template structure, which transformed the user experience of a complex and hard-to-navigate website.
National UK charity
-
Identifying the problem to solve
Researching, and constructing a cost-benefit analysis matrix for, this call centre workflow, identified where effort could be best applied to improve the process without the cost of undertaking a complete rebuild.
Financial services
-
Call centre screens & workflows – UX research to product delivery
Foundational research of business needs, user needs, and workflows, informed the development of call centre screens that reduced both the time taken to train advisors and call handling times.
Financial services