Digital strategy & product design
Customer-centric journey and experience design
Develop your market and customer insights into a website that aligns with your strategy, supports your marketing, and delivers results.
When websites fail to perform as hoped for, the cause is usually a number of factors related to gaps in strategy, research, interpretation, and the application of these things.
A number of factors need to be addressed in order to build a website, app, or user experience that delivers. These can be broken down into a set of related activities, which may be delivered as workshops, which helps to ensure that they are manageable in terms of time, budget and resources.
We can work together on each, or just on whatever would benefit you the most.
Design your strategy & experience
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Customer experience and customer journey design
Ensure that your social media, marketing, sales, promotions, and website align with your goals, find their target audience, and deliver results.
Customer acquisition & conversion
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Acquire & retain customers with engaging content
Acquire & retain customers, & support & guide users, with engaging content.
Content strategy
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Intuitive structure & navigation
Develop structure & navigation that makes it easy for your customers or users to find what they need, & to achieve what they came to do.
Navigation & IA
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Feature prioritisation & delivery roadmap
Prioritise the features and functionality you need to launch & achieve your business goals.
Strategy
Diagnosing & fixing
Help to get you back on track when things are not working as you had hoped.
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Analysis of your existing app, website or SaaS experience
Uncover the strengths and weaknesses of your app, website, or SaaS product, from the perspective of your users.
Expert review
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Fix an underperforming sales customer or user journey
Is your app, SaaS, or website failing to deliver the results that you’d hoped for?This will identify what’s wrong & create an achievable strategy to get you back on track.
Fix & boost
Just a workshop
An in-person or remote workshop to diagnose a particular problem, or answer a particular question.
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Workshop planning & facilitation
Workshops are a highly effective method of energising & unlocking creative thinking to collectively bring clarity to problems, & generate solutions with consensus & ownership.
Workshop
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Strategy & UX Masterclass
Equip yourself with the skills, tools, and strategies to plan and deliver an engaging and effective web presence.
Workshop
Case studies
Some of the B2B and B2C businesses who we have helped to create websites & apps that engage, acquire, and are intuitive and easy to use.
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Engaging Gen Z for sports event startup
Audience research brought insights from which content and PR strategies, and digital platforms, were developed to engage a new sporting audience including the use of gamification and augmented reality experiences.
Sporting events startup
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We know that a new strategy is required. How do we develop it?
Running a series of workshops for this B2B e-commerce business enabled them to develop new customer acquisition strategies & associated customer journeys.
B2B e-commerce
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How can we target our customers more effectively?
Creating pen portraits of their target audiences enabled this business to streamline its site so it more effectively targets those audiences.
Photography studio