Digital strategy & product design
Customer-centric journey and experience design
Develop your market and customer insights into a website that aligns with your strategy, supports your marketing, and delivers results.
When websites fail to perform as hoped for, the cause is usually a number of factors related to gaps in strategy, research, interpretation, and the application of these things.
A number of factors need to be addressed in order to build a website, app, or user experience that delivers. These can be broken down into a set of related activities, which may be delivered as workshops, which helps to ensure that they are manageable in terms of time, budget and resources.
We can work together on each, or just on whatever would benefit you the most.
Design your strategy & experience
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Customer experience and customer journey design
Ensure that your social media, marketing, sales, promotions, and website align with your goals, find their target audience, and deliver results.
Customer acquisition & conversion
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Acquire & retain customers with engaging content
Acquire & retain customers, & support & guide users, with engaging content.
Content strategy
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Intuitive structure & navigation
Develop structure & navigation that makes it easy for your customers or users to find what they need, & to achieve what they came to do.
Navigation & IA
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Feature prioritisation & delivery roadmap
Prioritise the features and functionality you need to launch & achieve your business goals.
Strategy
Diagnosing & fixing
Help to get you back on track when things are not working as you had hoped.
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Analysis of your existing app, website or SaaS experience
Uncover the strengths and weaknesses of your app, website, or SaaS product, from the perspective of your users.
Expert review
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Fix an underperforming sales customer or user journey
Is your app, SaaS, or website failing to deliver the results that you’d hoped for?This will identify what’s wrong & create an achievable strategy to get you back on track.
Fix & boost
Just a workshop
An in-person or remote workshop to diagnose a particular problem, or answer a particular question.
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Workshop planning & facilitation
Workshops are a highly effective method of energising & unlocking creative thinking to collectively bring clarity to problems, & generate solutions with consensus & ownership.
Workshop
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Strategy & UX Masterclass
Equip yourself with the skills, tools, and strategies to plan and deliver an engaging and effective web presence.
Workshop
Case studies
Some of the B2B and B2C businesses who we have helped to create websites & apps that engage, acquire, and are intuitive and easy to use.
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How can we make our navigation user-friendly?
Developing new navigation that aligns both with the organisation’s strategic goals & which enables visitors to find their way around this complex site with ease.
National UK charity
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Identifying, & designing for, a B2B audience
Identifying this B2B site’s key audience, and the role it plays in their purchase journey, enabled journeys, content, IA, and UX, to be tailored to engaging with, and winning sales from, that audience.
B2B SaaS company
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Researching the ‘as-is’ hospitality customer experience
Research of the digital and physical customer experience, for a pub and hotel brand, highlighted touchpoints where improving digital experiences would also enhance the physical experience.
Hospitality