Website Design & Digital Product Design
Create success-focused business & digital strategy, and an engaging easy-to-use website, app, or SaaS product that delivers on your goals.
- Develop your vision, goals, & strategy
- Research and model your markets & audiences
- Develop joined-up, end-to-end, user journeys and workflows
- Prioritise the features you need for your launch MVP and product roadmap
- Workshops & sprints to keep your project heading towards your vision
Many great business, or product ideas, fail due to poor research and development. I will help you shape your website, SaaS product, or app, so that it aligns with your business goals. I work to match budgets and timelines, so can help you via a one-on-one, by providing help as and when it’s needed on a fractional basis, by running workshops to work on particular problems, or as a consultant for the duration of the project.
Design your stategy & experience
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Identify your target market & audience, & the opportunities they present
Identify your target market & audience & the opportunities they present
Market & audience
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Acquire, convert, onboard, & sell with user-focused journeys
Acquire & convert with engaging, joined-up, user-focused journeys or workflows that will help you to onboard users and sell to your customers.
Customer acquisition & conversion
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Acquire & retain customers with engaging content
Acquire & retain customers, & support & guide users, with engaging content.
Content strategy
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Intuitive structure & navigation
Develop structure & navigation that makes it easy for your customers or users to find what they need, & to achieve what they came to do.
Navigation & IA
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Feature prioritisation & delivery roadmap
Prioritise the features and functionality you need to launch & achieve your business goals.
Strategy
Diagnosing & fixing
Help to get you back on track when things are not working as you had hoped.
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Analysis of your existing app, website or SaaS experience
Uncover the strengths and weaknesses of your app, website, or SaaS product, from the perspective of your users.
Expert review
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Fix an underperforming sales customer or user journey
Is your app, SaaS, or website failing to deliver the results that you’d hoped for?This will identify what’s wrong & create an achievable strategy to get you back on track.
Fix & boost
Just a workshop
An in-person or remote workshop to diagnose a particular problem, or answer a particular question.
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Workshop planning & facilitation
Workshops are a highly effective method of energising & unlocking creative thinking to collectively bring clarity to problems, & generate solutions with consensus & ownership.
Workshop
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Strategy & UX Masterclass
Equip yourself with the skills, tools, and strategies to plan and deliver an engaging and effective web presence.
Workshop
Case studies
Some of the B2B and B2C businesses who we have helped to create websites & apps that engage, acquire, and are intuitive and easy to use.
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Engagement strategies, content model, IA & UX
Development of content model, taxonomy, information architecture and template structure, which transformed the user experience of a complex and hard-to-navigate website.
National UK charity
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Identifying the problem to solve
Researching, and constructing a cost-benefit analysis matrix for, this call centre workflow, identified where effort could be best applied to improve the process without the cost of undertaking a complete rebuild.
Financial services
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Call centre screens & workflows – UX research to product delivery
Foundational research of business needs, user needs, and workflows, informed the development of call centre screens that reduced both the time taken to train advisors and call handling times.
Financial services