Power hour
A power hour is perfect for an initial consultation or assessment of a problem about your business strategy, product or service strategy, or customer journeys or experience.
The conversation will be tailored to suit the nature of the subject being discussed. During the call, we will build a picture of the subject, delve into the what you want to achieve, and work on achievable, actionable, next steps. Following the call you will receive a writeup and, if appropriate, a follow-up check in call.
Get help with
Many 1-on-1 sessions cover business strategy and goals; however, the topic is for you to choose, such as:
- Business strategy
- Website purpose/strategy alignment
- Market and audience
- Product or service strategy
- Social media journey
- Customer journey (acquisition, onboarding, sales)
- Reducing churn
- Generating more leads or conversions
- Website experience and usability
What you will get
- A 1-on-1 consultation tailored to the problem you wish to solve, or questions you have
- Typically, the sessions take place online, however, in-person consultations are possible
- Assessment and diagnosis
- Achievable, actionable, next steps
- A follow up check-in
£95/session.
Book a free consultation
During the call, we will discuss your question or problem. The outcome will be at least one actionable route forward accompanied by a summary of the call, including proposed actions.
Thank you for your message
Ways we can work with you
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Engagement strategies, content model, IA & UX
Development of content model, taxonomy, information architecture and template structure, which transformed the user experience of a complex and hard-to-navigate website.
National UK charity
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Identifying the problem to solve
Researching, and constructing a cost-benefit analysis matrix for, this call centre workflow, identified where effort could be best applied to improve the process without the cost of undertaking a complete rebuild.
Financial services
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Call centre screens & workflows – UX research to product delivery
Foundational research of business needs, user needs, and workflows, informed the development of call centre screens that reduced both the time taken to train advisors and call handling times.
Financial services